Support

Frequently Asked Questions

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Orders & Payment
What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Contact us immediately at circlesevenjewels@gmail.com with your order number.

Shipping & Delivery
How long does shipping take to the US?

Standard US shipping typically takes 7–14 business days after your order is processed. Express shipping (2–3 business days) is available at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. International orders typically arrive within 10–21 business days. Duties and customs fees may apply.

Our Products
Are your stones natural or treated?

We clearly disclose the treatment status on every product page — Natural, Heated, Irradiated, or Untreated. We never misrepresent a stone's condition.

Returns & Refunds
What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Custom orders and final-sale items are non-returnable.

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Our team typically responds within 24–48 hours.
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