Refund policy

At C7 Jewels, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

Return Eligibility

You may request a return within 3 months (90 days) from the date you receive your order.

To be eligible for a return:

• The item must be in its original condition and free from damage.
• The product should not show signs of misuse, alteration, or excessive wear.
• The original invoice or proof of purchase must be included with the returned item.

How to Request a Return

Before sending any item back, you must contact our customer support team to request a return authorization.

Please include:

• Your order number
• Your name
• The reason for the return
• Photos of the product (if applicable)

Our support team will provide you with the return instructions and the appropriate return address.

Returning Your Item

After receiving return approval:

• Carefully package the product to prevent damage during shipping.
• Include the original invoice or proof of purchase inside the package.
• Ship the package to the address provided by our customer support team.

Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item.

Inspection & Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements.

If the product is received undamaged and in acceptable condition, your refund will be approved and processed.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider or bank, it may take several business days for the refund to appear in your account after it has been processed.

Non-Refundable Items

Refunds may not be granted if:

• The item is returned after the 3-month return period.
• The product is damaged due to misuse, neglect, or improper handling by the customer.
• The product is returned without prior contact and approval from our support team.
• The original invoice or proof of purchase is not included.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team before sending your item back. We are always happy to help and guide you through the return process.